One of the things Telefonica users in Lanzarote (and the rest of Spain) have difficulty finding is manuals, in English, for the Domo phone and routers that are provided on connection. Telefonica don’t supply them in English – much like they don’t readily supply technical support in English either. Customer service, especially to a large minority group like the English speakers in Spain, is not top of their priority list! No doubt this kind of exclusion, were it in the UK, is most probably illegal in this day and age! Continue reading
Being a web designer in Lanzarote is much the same as being a web designer in the UK, but for one thing, the scourge of all Internet users on the island. Telefonica. One simple word that makes the blood of many an ex-pat boil.