One of the things Telefonica users in Lanzarote (and the rest of Spain) have difficulty finding is manuals, in English, for the Domo phone and routers that are provided on connection. Telefonica don’t supply them in English – much like they don’t readily supply technical support in English either. Customer service, especially to a large minority group like the English speakers in Spain, is not top of their priority list! No doubt this kind of exclusion, were it in the UK, is most probably illegal in this day and age!
Here are the manuals we found for the Domo phone, and the router we were supplied. It took us quite a bit of time to find the router model as the Telfonica version is only branded with the Telefonica logo. The model we have (which has since been replaced) turned out to be this, should you find it helpful if you encounter problems. There are a number of other models around as they do change occasionally – so we’ve included a picture to save you spending time downloading the manuals if your router doesn’t look like this one.
If you are reading this post you may be interested to know how you can allow your friends and family back in the UK to keep in touch with you with cheap phone calls. We can provide you with a UK number which diverts calls to your Spanish land line or mobile from as little as 3 pence per minute. Best of all – obtaining the numebr is FREE!